Shipping & Return Policy

Effective Date: September 2026

Welcome to She Stash. We operate as an online store. Products are shipped from China or USA by third-party suppliers and international shipping partners. This policy explains how we process, ship, and handle returns, exchanges, cancellations, and refunds for orders placed through our website.

This policy applies to orders delivered to the countries and regions available at checkout. Shipping availability, delivery times, fees, customs requirements, and return conditions may vary by destination and product.

1. SHIPPING POLICY

Order Processing

Orders are processed after payment has been successfully confirmed.

• Orders are normally processed within 1–3 business days.
• Orders placed on weekends or public holidays are processed on the next business day.
• Products are shipped from China and USA by third-party suppliers or fulfillment partners.
• Once your order has shipped, we will send a shipping confirmation and tracking information where available.

Processing time is separate from delivery or transit time.

If your order contains multiple products, items may be shipped separately from different suppliers or fulfillment locations. You may therefore receive multiple packages and tracking numbers.

Delivery Countries and Estimated Delivery Times

She Stash ships to selected countries and regions. Estimated delivery times are as follows:

Africa countries 

approximately 15–30 business days

United Kingdom, United States, Canada, and Other International Destinations

Approximately 10–30 business days, depending on the destination, shipping method, customs processing, and local delivery conditions.

Delivery times are estimates only and are not guaranteed. Delays may occur because of public holidays, weather, courier delays, customs processing, incorrect delivery information, supplier delays, import restrictions, or other circumstances outside our control.

The available shipping options, estimated delivery time, and shipping cost for your destination will be displayed at checkout where applicable.

Shipping Fees

Shipping charges are calculated based on the delivery country, delivery location, product, package weight, supplier, and available shipping method.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

If She Stash offers free shipping, the promotion will state the eligible products, minimum order value, countries, locations, and any other applicable conditions.

Customs Duties, Taxes, and Import Charges

Products are shipped from China and the USA. Depending on the destination country, customers may be responsible for customs duties, import taxes, customs clearance fees, brokerage fees, or other charges imposed by local authorities or the courier.

These charges are not included in the product price or shipping fee unless expressly stated at checkout.

Customers are responsible for providing information requested by customs authorities and paying applicable import charges. She Stash is not responsible for delays caused by customs processing or for packages refused, abandoned, or returned because required duties or taxes were not paid.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, telephone number, and email address.

If an order cannot be delivered because the customer provided incorrect or incomplete information, additional delivery or re-delivery charges may apply.

If a package is returned because it could not be delivered, the customer may be responsible for the original shipping cost, return shipping cost, customs charges, and re-delivery charges.

Delayed, Lost, or Delivered Orders

If your order has not arrived within the estimated delivery period, please contact She Stash so we can check the status with the relevant supplier or shipping carrier.

If tracking shows that a package was delivered, please check with household members, neighbors, building management, local delivery offices, or the courier before contacting us.

If a package is confirmed as lost by the courier or supplier, She Stash will work with the relevant shipping partner to resolve the issue. Depending on the circumstances and applicable supplier or courier policy, we may provide a replacement or refund.

2. RETURN POLICY

We accept eligible return requests made within 7 days of delivery.

The return period begins on the date the order is delivered to the customer or an authorised recipient.

To qualify for a return, the product must:

• Be unused and in its original condition.
• Be returned in its original packaging where applicable.
• Include all original tags, labels, accessories, and packaging where applicable.
• Not show signs of use, damage, washing, alteration, or wear.
• Be accompanied by proof of purchase or order information.
• Be returned according to the instructions provided by She Stash.

Because products are fulfilled by third-party suppliers in China or the USA , return instructions and return locations may vary by product. Do not send a product to the address shown on the package or to any supplier address without receiving written return instructions from She Stash.

Beauty, Skincare, and Personal-Care Products

For hygiene and safety reasons, opened or used skincare, beauty, personal-care, cosmetic, and similar products cannot be returned unless they are defective, damaged, or incorrectly supplied.

This includes products whose seals or protective packaging have been opened.

Items That Cannot Be Returned

The following items are generally not eligible for return:

• Used or opened beauty and personal-care products.
• Products damaged after delivery through misuse, neglect, or improper handling.
• Items without their original packaging where the packaging is necessary for resale.
• Items returned after the 7-day return period.
• Items that have been altered, washed, worn, or damaged by the customer.
• Products that cannot be returned for hygiene or safety reasons after being opened.
• Products returned without prior approval or without following She Stash’s return instructions.

3. DAMAGED, DEFECTIVE, OR WRONG ITEMS

Please inspect your order when it arrives.

If you receive a damaged, defective, incorrect, or materially different product, contact She Stash within 48 hours of delivery.

Please provide:

1. Your order number.
2. A description of the issue.
3. Clear video showing the product, packaging, shipping label, and any visible damage.
4. Send proof via email shestashshop@gmail.com

Do not dispose of the product or packaging until our review is complete, as the supplier or courier may require evidence for a claim.

After reviewing the information, She Stash may offer a replacement, exchange, store credit, or refund, depending on the circumstances, product availability, and applicable supplier or courier policy.

For products confirmed to have arrived damaged, defective, or incorrect, She Stash will cover reasonable return or replacement shipping costs where applicable. Customers must follow the return or replacement instructions provided by She Stash.

4. POLICY UPDATES

She Stash may update this Shipping and Return Policy from time to time.

Any changes will be published on this page with an updated effective date.

We encourage customers to review this policy before placing an order.

5. CONTACT US

If you have questions about shipping, returns, exchanges, cancellations, or refunds, please contact She Stash using the customer service details provided on our website.

She Stash

Website: www.shestashshop.com

Email: shestashshop@gmail.com

We are happy to assist you with your order.